FAQs

What is pedal cycle insurance... and other frequently asked questions

Find answers to our most frequently asked cycle insurance questions  

We’ve tried to answer as many questions as possible in our FAQs below, but if you have any further queries, please don’t hesitate to contact our friendly team who will be delighted to help you.

The policy will cover up to 5 cycles, each with a maximum value of £15,000.

We can cover up to 5 cycles with a maximum value of £15,000 each.

Our cycle insurance covers all the basics such as accidental damage, malicious damage, theft, public liability with cover up to £1m as standard, cycle breakdown and cycle accessories.
To provide more flexibility, we also have optional extras. We can offer insurance to cover cycle hire, personal accident, increased public liability and competition use & race fees, as well as the option to increase the level of cover for cycle accessories.

No, you must be a resident of the United Kingdom and have lived permanently in the United Kingdom for six months prior to the purchase of this policy.

The following policy excesses apply:
Section 1 | Your Cycle: 5% of the cycle value (minimum £25)
Section 5 | Public Liability: £250 Damage to Property and £500 Injury to Third Party
Section 8 | Business Use: 10% of the cycle value (minimum £50)

A Sold Secure approved lock meeting the appropriate standard category for cycles with the following insured value:
up to £250 –bronze standard
between £250 and £1,500 –silver standard
greater than £1,500 –gold standard.
For more information please visit Sold Secure at www.soldsecure.com. Please refer to our policy wording for full details of the security requirements required whilst your cycle is at your home, away from your home or in/on a vehicle.

You need to provide ownership of the lock when the bike is stolen or damaged/vandalised whilst locked in a public place, communal hallway or out in the open. If you never keep your bike in one of these areas and it is kept out of sight in a locked private building, shed or garage, then we will not require proof of ownership of your lock.

No. As long as the garage or shed is locked- then you will not need to secure your bike when inside.
If the bike is locked in a garage or shed all external doors should secured by a minimum of a CEN 3 or above rated padlock

This policy automatically provides £250 of cover for articles of specialist cycling clothing including protective headgear, cycle luggage, cycle tools, cycle locks and cycle lights, GPS units, cycling computers and heart rate monitors. Mobile phones are excluded.
You can choose to increase the cover limit up to £2,000 for an additional premium.

Yes, our policy will cover your cycle against accidental damage, malicious damage or theft worldwide. Cover outside of the UK is subject to a maximum 30 days per trip and 90 days during any one 12-month period.
Please note that optional Public Liability cover applies in the UK and Europe only.

Unfortunately, cover does not apply when your cycle is entrusted, loaned, or hired out to someone other than you or a member of your family.

Yes, we cover electric cycles as long as electric assistance is only provided to a maximum of 25 km/h (15.5 mph), the e-bike’s pedals are in motion for motor assistance to be provided, it is not subject to the requirements of the Road Traffic Act and the rider must be 14 years of age or over.

Proof of ownership

We will accept a valuation of your bicycle from a VAT registered cycle shop, bank statements detailing the purchase date and amount, Ebay or Paypal transaction receipts (not confirmation emails), hand-written receipts from the previous owner which are dated and signed, or, if you got your bike through a cycle to work scheme, the accompanying documentation detailing the value and purchase date of your bicycle. We recommend obtaining at least one of these pieces of supporting evidence as soon as you take out your insurance policy. Many of our customers find it convenient to email us a copy of their receipt or other proof of ownership when they take out the policy so that we can attach it to their records.

We will accept a valuation of your bicycle from a VAT registered cycle shop, bank statements detailing the purchase date and amount, Ebay or Paypal transaction receipts (not confirmation emails), hand-written receipts from the previous owner which are dated and signed, or, if you got your bike through a cycle to work scheme, the accompanying documentation detailing the value and purchase date of your bicycle. We recommend obtaining at least one of these pieces of supporting evidence as soon as you take out your insurance policy. Many of our customers find it convenient to email us a copy of their receipt or other proof of ownership when they take out the policy so that we can attach it to their records.

The frame number can usually be found on the tube that connects your seat pin and your pedals or on the receipt for your bike. It is a relatively long alphanumeric number which the cycle shop you bought the bike from should also have a record of.

The frame number can usually be found on the tube that connects your seat pin and your pedals or on the receipt for your bike. It is a relatively long alphanumeric number which the cycle shop you bought the bike from should also have a record of.

Yes, many of our customers have bought bikes through the Cycle to Work scheme. Although the bicycle technically remains the property of your employer throughout the Cycle to Work scheme, it is your responsibility to insure it, because if it is stolen you will still have to repay the loan.

Contact us with any further questions about cycle insurance

We hope we’ve offered comprehensive advice in our FAQs in regards to what cycle insurance is and what it covers – but please drop us a line if you require any further information or advice.

Need help?

We’ve tried to answer as many questions as possible in our FAQs below, but if you have any further queries, please don’t hesitate to contact our friendly team who will be delighted to help you.